Terms and Conditions | Engrave A Gift

The following terms and conditions apply to your use of our website. If you would like information about our Privacy Policy please click here. By entering, accessing or using our website in any way you agree to be bound by these terms and conditions.


We are: Engrave a Gift

Our address is: 266 Broadway, Bexleyheath Kent DA6 8BE

Our website is: www.engraveagift.co.uk


We can be contacted at: enquiries@engraveagift.co.uk or phone 020 8298 7575

You are: A user of our website.



“Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;

“Goods” is a reference to any goods which we may offer for sale from our Website from time to time;

“Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data;

“you”, “your” and “yours” are references to you the person accessing this Website and ordering any Goods from the Website;

“we”, “us” and “our” are references to Engrave a Gift of 266 Broadway, Bexleyheath Kent DA6 8BE; and

“Website” is a reference to our Website www.engraveagift.co.uk on which we offer our Goods.


Our Website

The information, content and material available on the website may vary from time to time without notice to you. This is in order to ensure that the website is as up to date as possible.

We aim to have the site available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause. We aim to keep the website as up to date as possible; all product descriptions displayed on the website are correct at the time the information is entered however the information appearing at the time may not always reflect the position exactly at the time you place your order.

You must not interfere with the working of our website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, website, router or any other interne connected device or service. You must not use the website to gain unauthorised access to any other computer system or website.

Our website is intended for your personal use only (which must be reasonable and not offensive, abusive or in breach of any law or order). It is not for commercial use and you are not permitted to access, use or copy any material or information on this website for any commercial or unlawful purpose.



Any contract for the supply of Goods from this Website is between you and Engrave a Gift. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.

Goods purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party.

Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.

When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absense of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this Website.

Any order that you place with us is subject to product availability and acceptance by us. When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Goods are available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Goods purchased. If the Goods are not available we will also let you know by email.

All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Goods available for sale on the Website and to discontinue any product line or service.

The contract for the Goods will be accepted at the time of dispatch of your order. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this in writing together with the reasons.


We may refuse to accept your order for the following reasons:

  • If we cannot obtain authorisation for your payment
  • If there has been a product description or pricing error
  • If the Goods you order are not available
  • If we believe you order is for commercial or other non domestic concerns
  • If your order breaches any of the requirements of these terms
  • If your order for Personalised Goods contains content or material which is offensive, abusive, threatening or defamatory, obscene, indecent, seditious, pornographic, which promotes discrimination based on race, sex, nationality, religion, disability, sexual orientation or age, that may incite hatred or violence against any person or group or which may cause annoyance, inconvenience or distress to any person.
  • We suspect that the order has been placed fraudulently

Please note: we reserve the right to brand our Personalised Goods.


Prices and Payment

All prices listed on our Website and in our showroom are correct at the time of publication however we reserve the right to alter these in the future.

The total price for Goods ordered, including delivery charges will be displayed on the Website when you place your order. Full payment must be made before Goods are dispatched.

You must pay for your order before it is dispatched and you can do so by debit or credit card. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.



Goods are delivered within 5 days from the day you place an order to purchase the Goods.

Goods will be delivered to the address nominated by you at the time of ordering.

All orders are delivered by a reputable courier. We shall make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late ordering. If the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.

We will send you a message by email to confirm when we have dispatched your order.

All Goods must be signed for on delivery. When your Goods arrive it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.

Signing “Unchecked”, “Not Checked” or similar is not acceptable.

No refunds of the delivery charge are made for late deliveries.

Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.

All risks in the Goods shall pass to you upon delivery.

If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsiblity in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibilty and you shall indemnify us in full for such cost.

You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access where necessary, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of failure to provide adequate access or arrangements for delivery.

Please note: We do not deliver to PO boxes or outside of the UK.


You may collect your Goods from our shop at 266 Broadway, Bexleyheath Kent DA6 8BE between 2-5 days from when you place your order.

You will receive an email confirming when your order is ready for collection.


If you collect your Goods from our premises then:

  • You must bring with you a copy of your email confirmation together with the order number to collect your Goods.
  • We will not be able to assist you in loading heavy items;
  • Goods are at your own risk from the moment they are picked up by you or your Carrier from our shop;
  • You agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.


Please note: We reserve the right not to release any Goods without a copy of the confirmation and order number.


Reward Points Scheme

With the Engrave a Gift Reward Points scheme, you can collect four points for every £1 you spend on qualifying products through our website. You must first register at the checkout stage before collecting you points which will be added to your account within 7 days after your purchase. Once points are added to your account, you can redeem them against any qualifying products through our website.

Engrave a Gift are entitled to remove Reward points from your account at any time if products are returned for any reason and a full or partial refund of the purchase price is given.

Reward Points have no value until redeemed against qualifying products on our website.

Reward Points will not be awarded for non-qualifying products, including delivery charges and presentation boxes.

Reward Points cannot be redeemed against non-qualifying products, including delivery charges and presentation boxes.

Reward Points cannot be transfered to a different account.

Engrave a Gift is under no obligation to award Reward Points for any reason outside of qualifying transactions.


Your Information

Where we have requested information from you to provide Goods you agree to provide us with accurate and complete information.

You authorise us to use, store or otherwise process your personal information in order to provide the Goods to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Goods to you. More information can be found in our Privacy Policy.

You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request the information.


Cancellation and Returns

Right to Cancel Non-personalised Goods (For customers based within the EU only):

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the Goods (or, in the case where you have ordered multiple Goods as part of one order, 14 days from the day on which you acquire, or a third party other than the carrier, acquires physical possession of the last item of the order).


To exercise your right to cancel you must notify us immediately preferably by email to enquiries@engraveagift.co.uk or by calling us on 020 8298 7575. You must provide us with a clear statement of your decision to cancel the contract.


To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

We cannot guarantee that we we be able to stop your order once we receive notice of cancellation as the Goods may already have been dispatched. In this case the Goods will need to be returned to us.


Effects of Cancellation:

If you cancel this contract, we will reimburse to you all the payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without delay and not later than –

  • 14 days after the day we receive back from you any Goods supplied, or
  • (if earlier) 14 days after the day you provide evidence that you have returned the Goods, or
  • if there are no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make this reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.

You shall send the Goods back of hand them over to us at the following address – Engrave a Gift 266 Broadway, Bexleyheath Kent DA6 8BE without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the Goods back before the period of 14 has expired.

You will have to bear the costs of returning Goods.

You are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.


Personalised or Perishable Goods:

The right to cancel an order for Goods described above does not apply to orders for personalised Goods, Goods which are made to your specifications or Goods which are liable to deteriorate or expire rapidly.


Returns where Goods are faulty:

Please email enquiries@engraveagift.co.uk to inform us of your wish to return Goods quoting your order number. You must ensure that the Goods are returned to us at your cost immediately by courier in good condition and unused.

The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you.

We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Goods to us within 30 days of receipt.

We recommend that all returned Goods are returned using a reputable courier such as Interlink Express or Parcel Force.


Linked Sites

There may be a number of links on our Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the services or goods that they may provide to you.



We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to enquiries@engraveagift.co.uk


Limitation of Liability

Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

We disclaim any and all liability to you for the supply of the Goods to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or yur computer system via our Website.

We shall not be held liable for any failure or delay in delivering Goods where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.

The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.

We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held reliable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.


Intellectual Property Rights

Ownership in, and all rights created in relation to the contents of this website and any trade marks or marks used on the site vest in us absolutely unless otherwise indicated. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our website except where expressly invited to do so or indicated on our website.



We may subcontract any part or parts of the Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.

We may alter or vary the Terms and Conditions at any time without notice to you.

The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.

If any term or condition of our Agreement shall be deemed invalid, illegal or unenforcable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales.

No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.


Keywords: Terms and Conditions 

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